WSM

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Payments

What payment methods can I use on WSM?

We want the purchase of your favorite WSM items to be comfortable and fast, and for this we accept the following payment methods:

To purchase with a card, select the "Credit Card" payment method. At this point enter your data and complete the order by clicking on Place Order. Your data will only be used to complete your order through the same payment gateway used by Google and Amazon. You will be able to pay with the same peace of mind you feel paying on Amazon but directly on WSM!

To purchase with PayPal, select the payment method and click on "PayPal" or "Continue to PayPal". At this point you will be redirected to the PayPal page to proceed with the payment through your PayPal account.

If you do not have a PayPal account, you can always complete the payment procedure with a card directly on the PayPal portal by choosing the "Pay with a card" option.

PayPal Pay in 3 installments is a feature that allows you to split your purchase into three payments, with the first payment due at the time of purchase and the next two payments made each month on the same date.

Shipping

Delivery times will vary according to the type of shipment.

Standard home delivery is free worldwide, no matter where you are, we come to you. Shipping is guaranteed worldwide at no extra cost.

As soon as we have shipped the package, we will send you an email containing the tracking information of your package, from which you can check the status of your shipment. Delivery times are estimated at 20 working days in Europe and 25 working days in non-European areas. 

During the sales period, delivery times may be extended. However, we are committed to getting your order to you as quickly as possible. You can check the status of your shipment from the tracking email you will receive when the shipment is entrusted to the carrier.

In some periods or under certain conditions the shipment comes offer from WSM, you will be able to see the shipping cost by going to checkout and entering your shipping address.

Exchange and Return

You can request a return of your item within 14 days of receiving your package. Below you will find the Conditions and Instructions for requesting a return.

Conditions

If you are not satisfied with the item purchased on wsanmarco.com, you have 14 days from receipt of the package to return it (fill in the form) and receive a "Purchase Voucher", "Refund" or "Exchange" in return. It's that easy!
You will only be able to complete the return procedure if your order is eligible. The Purchase / Refund Voucher will be issued as soon as we have received the goods and verified their integrity.
Return shipping costs are provided by WSM. The Purchase Voucher/Refund will be equal to the total costs incurred for the purchase.

Conditions for returns on wsanmarco.com

The products must be returned in their original packaging in their entirety, including all accessories present in the package. (The customer is responsible in case the products are damaged due to inadequate packaging).
The return shipping costs are borne by WSM.

The return is approved and determined by the following conditions:
1. the product must be returned intact and in the same condition it was in at the time of purchase;
2. the label cannot be detached from the product or damaged, under penalty of invalidity of the return;
3. Damaged or dirty product cannot be returned.

Returns will not be accepted:
1. without justification;
2. sent to the headquarters without completing the appropriate form.

You can choose the return methods:
1. Purchase Voucher, you can use it to purchase the same product by changing size or color, or buy another product by choosing from our online shop;
2. Refund, you will be refunded the entire amount spent during the purchase process;
3. Exchange, you can choose a model or a size to replace your item with.

You can check and deepen the Return Conditions as a whole by consulting i Terms and conditions. For any doubts or problems do not hesitate to contact us!

Instructions

Click the "Request Return" button. Fill out the form and start the procedure to request the return of your purchase, on the form you will be asked to select "Purchase Voucher", "Refund" or "Exchange". You will also be asked for your order number and item to return.

As soon as the procedure is completed, you will receive an email with instructions for sending your return. The shipping label will be sent to you.
Prepare the package by keeping the goods in full and applying the label out of the package clearly visible, for more information see directly when booking the shipment.

The procedure is quick and easy but if you have any problems do not hesitate to contact us by email by filling out the form here!

Return Form

Fill out the form below and then wait for more information to complete your return.

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